Posted by joshb

The customer is always right. OK well not always but we already knew that.

Earlier today I was looking at a company's Twitter feed and shaking my head. The feed read like an organization that wanted to use Twitter but was failing miserably. I should blog that crossed my mind but there was "work" to be done. Then getting ready to take a break this afternoon I read a case study on Comcast reps on Twitter. Long post made short Comcast has some great customer service people on Twitter.

Back then to the company I was looking at this morning. Well call them X because I don't know that much about them or how good or bad their offerings are (although I am nominally a paying customer I just don't use their product much). What struck me in reading the X tweets is just how blatantly they communicated that the policy handbook, profitability and self-interest come first and the customer is a distant thought.

Continue reading...
Posted by joshb

pipeline_in_trench.jpgCatching up on some blog reading today I picked up on a thread Dave Winer's been writing about. He's using ImageMagick to resize images and produce thumbnails. Throughout the thread I kept thinking this sounds a lot like a standalone version of the Drupal imagecache module. Perhaps, I thought, the answer could be setting up a Drupal site to do the conversion. Nah that's too much I said to myself.

However, the more I thought about it the more sense it made. Then I got to today's post where Winer mentions a small web server for doing the work. "I'm still bugged that: 1. It seems slower than it should be. 2. A window flashes every time it creates a thumbnail," Winer says in the post. OK this is the prefect situation for building a one-off clone of imagecache. The next paragraph says, however, that he doesn't want to build it in PHP as it's another language to pick up.

While heating up some naan for my lunch the plan came together. Build a small website using Acquia Drupal and have imagecache do the work for you. The beauty of the solution is that it doesn't take learning PHP. It is a PHP-based solution of course, but one with no coding necessary. So why use Acquia Drupal specifically? It has a couple of advantages in having the necessary modules already bundled with it. The modules are all available on Drupal.org but for somebody who hasn't setup a Drupal site before having them all together is handy. There's also a good Getting Started guide that makes it easy for users to get a site setup.

Continue reading...
Posted by joshb

A story called Eco-nomical: Buying Local on Weekend Edition Sunday suggests buying local is the ecological win. The story mentions the benefits that buying from a local store has a greater impact on the local economy than does buying from a big-box national chain. Unfortunately it has some suggestions that just don't add up.

The story suggests that buying from local shops instead of big boxes will mean driving less. Certainly reducing driving is a good thing but does it work this way? With big box stores concentrated in one area it's likely to be that people drive less when they visit the big box stores. A certain number of local stores will be scattered around the big boxes but reaching the number of them necessary to pick up things that one can get in a department store takes quite a bit more driving. Internet shopping is mentioned as a last resort in the story.

Continue reading...
Posted by joshb

One of the in my spare time activities of life as a techie is providing network administration support to the family. Lately the in-laws have had some challenges getting online. When I asked them to visit http://whatismyip.com they would get different results each time. Their TiVo folks had said they had a problem with their IP address and that was why the TiVo wasn't working. Things got more interesting when I started looking up the ip addresses. The IP addresses reported belonged to companies on the other side of the globe. From Cambodia to Poland the information didn't make sense.

Interestingly although Remote Desktop wouldn't provide access (because of the bad IP address) screen sharing in iChat did work. Upon logging in and firing up AirPort Utility I expected to see that the AirPort knew it had a different address. But alas the AirPort resolutely stated the IP address in Poland.

Continue reading...

An odd add in gmail

22 Nov 2008
Posted by joshb

Google's new themes for Gmail are quite fun and have convinced me to spend much time on their site each day trying to get my theme to update. The different mountain views are great though it would be really nice if there was an easier and faster means for getting it to update. Anyway as I was browsing today the following ad popped up...

Now it's not going to make the Tonight Show as one of the odd ads of the week but the "New Text Ad" is kind of funny. While it suggests it might lead to abc.com it doesn't really. It instead leads to a broken page link.

Posted by joshb

Osprey in flightAutumn is one of my favorite times of year. Actually truth be told I love most of the seasons, each for their own beauty and grandeur. Mornings that start with a deep chill and transform into crisp days filled with color are hard to beat. Beyond the inherent beauty the promise of winter's coming is inescapable. Skiing, ice skating and building snow forts are just around the corner while the days grow short.

Fall Cleanup

Spring cleaning in my mind gets overbilled. Sure spring days are sometimes warmer than their cousins in the fall, but the days of fall just beg for a good cleanup. Getting the house in order and ready for the longer nights of winter where the family will be inside more of the waking day is but one of the advantages. Fall cleanups, with the holidays and gift-giving around the corner also provide a great opportunity to assess what the family's needs are. With these ideas fresh in mind one is much less likely to run out and get a gift for a family member that isn't needed.

Fall walk on urban trail Fall is also a beautiful time for morning walks. The pictures accompanying this story are from a morning walk along the trail. The osprey that accompanied us moved from tree to tree and looked followed us along the trail. With the cooler days coffee becomes appealing throughout the day with the cool afternoons.

Continue reading...
Posted by joshb

Apple rolled out an upgrade to iPhone software today. Version 2.2 includes some great new features like the ability to access public transit maps on the phone.

Continue reading...

To monitor or not?

18 Nov 2008
Posted by joshb

Somehow I don't know that today's question will bring up as many great responses as yesterday's Komodo vs Coder discussion. The question of the day relates to home alarm systems. The house we're in has an alarm system built-in and now we're faced with wondering whether to have it monitored or not.

What I think I would rather is to have a fire and carbon monoxide alarm that is monitored, perhaps with a panic feature that is monitored as well, and to have the security alarm send me a message.

Continue reading...
Posted by joshb

The Idaho Statesman reports today that Boise Town Square mall won't open at crazy hours on Black Friday. Last year the largest shopping center in Bosie was among several shopping centers nationally which opened near midnight for sales that were billed as extraordinary. While there were some problems with last year's 1 AM opening it would not take much to imagine that the austere consumer spending reports figure into the decision as well.

Continue reading...

Komodo vs. Coda

17 Nov 2008
Posted by joshb

At the risk of starting the vim vs. emacs sort of flame war I'm curious what folks think about Komodo IDE vs. Coda for general use. I've been using Komodo for about a year and liking it but faced with two pretty equal prices for upgrading vs moving to Coda I'm starting to look at how I really use Komodo.

Continue reading...
Posted by joshb

While doing some overhaul this weekend I had a plan to put a feature story on the front page of my blog and link to a number of shorter items in a series of blocks across the bottom of the page. This got me to thinking that James Walker, aka Walkah, had done something similar. But it turns out it's much cooler.

Continue reading...

A little site cleanup

16 Nov 2008
Posted by joshb

A redesign of the site has been on my to-do list for some time now. It is a bit of a cobblers children have no shoes problem. Between the book chapters to be edited, the site work to be done and the need to solve customer problems there aren't enough hours in the day. Today was a great day to get out and do some non-computer work so it left even less time. However tonight I finally decided to just jump in and do it.

Continue reading...

Home again Colorado

09 Nov 2008
Posted by joshb

Crossing the Rockies, descending along the Front Range into Denver International Airport at sunset brought back so many great memories. Each time I make that descent and come upon Fort Collins, Loveland, Boulder and the other towns tucked up against the foothills it is hard not to imagine returning in a more permanent way.

There are so many beautiful places in the world but here, where the mountainous backbone of the continent meets the great plains is a very special place. And of course walking out to see the Colorado State University banner didn't hurt either. Combine the great city, a good dinner and getting to video chat with the wife and daughter and things look pretty good. Onward to Chicago.

Posted by joshb

At the Reno airport catching up on some news reader backlog I came across the Uncletterer headline Google can now OCR all PDFs. Jumping out of the newsreader and to their site it was exciting news. Well it turns out the headline is misleading. Google can, and will, OCR public PDFs. It won't, however, do any OCR on the documents in private spaces including Google Docs.

I wrote some time ago about the plan for scanning documents and getting rid of our filing cabinets. Well with all that's been keeping us busy since then it hasn't happened. The scanner part of the workflow is great and I have some ideas on what I want to do with the documents once they are OCR'd but haven't taken the time to work out the workflow.

On a completely unrelated note why is it that TSA spends so much time looking at my bag of clothes and completely passes on the bag I forgot to take my ziplock of fluids out of?

Posted by joshb

Truth be told there has been less program and more interruption happening here of late. I'd make a statement about that changing soon but the next couple of months are looking to be a little on the crazy side. In the meantime take a look at this video. Likely I'm not alone in musing that there are some folks who I wouldn't mind having them stay home on election day. The truth is, however, the system only works when we all vote. Sure the robo-callers and excessive punditry will be great to put behind us (and hey not everybody has a Nevada cell phone number mind you).

 
 
 

Live from twitter...

  • @emaildiva Yes I've got it on a few sites that aren't yet public and it's a really well put together theme.
  • @emaildiva In looking for good Drupal themes might check out this recent post on Acquia Marina. Lots it can do. http://bit.ly/1rYxLH
  • @dancourse best Drupal book is relative to what you're trying to do....
  • It's funny that we can name boys with their father's names but for some reason Sarah Jr. doesn't get real consideration??