At the end of June I ordered a [amazon title B000YQWQ4I]. I've had the previous version of the drive for a couple of years and it just rocks. They are a little more expensive than other drives but it's loaded with features from a great heat sink, leather carrying case and a triple interface. The goal was to get it before the July 4th weekend and get some data loaded for the OSCON trip later in the month. Everything looked good and the drive arrived a day earlier than scheduled. Things were busy but I plugged it in a couple of times and then finally sat down to load it up. This was the third time I'd used the drive. When I came back to the computer the drive wasn't responding. After rebooting the computer didn't see the drive. Using several computers verified that the drive was in fact dead. Plug in any of the three interfaces and it wouldn't spin up. The light was on but the drive wasn't spinning for anything.
So on July 8 I went to the G-Technology website and created a ticket. Late the following day I got an email with return instructions and the following information about what to expect:
As soon as we receive the drive, we will diagnose the problem and either
repair it or send you out a replacement.
Turn around time is estimated at
a) Ok To Erase: five to ten working days after we check in your drive or
b) Save Data drives require ten to fifteen working days after we check in
your drive for service.
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